A company is looking for a Customer Care Specialist. Key Responsibilities: Answer incoming calls and assist customers with orders, product inquiries, and billing Guide customers through troubleshooting and usage of products/services Update customer accounts, de-escalate issues, and promote additional products/services Required Qualifications: 2+ years of customer service or call center experience preferred Associate or bachelor?s degree preferred; high school diploma required Computer proficiency and ability to multitask Passion for serving customers and effective active listening skills Strong communication, organization, and time-management skills
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