A company is looking for a Customer Success Manager to enhance customer onboarding and support processes.
Key Responsibilities
Build and optimize customer onboarding and success automations using tools like HubSpot and Intercom
Collaborate with the technical team to implement user analytics and key success indicators
Conduct support and onboarding calls, triaging support tickets and relaying feedback to the team
Required Qualifications
Experience with CRM tools like HubSpot, Intercom, or similar platforms
Previous experience in a customer-facing role with a track record of improving customer outcomes
Ability to quickly learn and adapt to new software and technologies
Strong team collaboration and organizational skills
Knowledge of the US education sector, particularly K-12, is a plus
