A company is looking for a Customer Success Manager to ensure long-term satisfaction and value realization for customers.
Key Responsibilities
Act as the primary point of contact post-implementation, focusing on customer success and value delivery
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to align the platform with customer needs
Analyze platform usage data to provide proactive recommendations for improving adoption and outcomes
Required Qualifications
2-4 years of experience in customer success, account management, or project management in a SaaS environment
Proven ability to navigate complex organizations and build relationships at multiple levels
Passion for customer experience (CX) and AI-driven solutions
Exceptional interpersonal and communication skills with a results-driven mindset
