A company is looking for a Director of Customer Success to lead customer satisfaction and retention efforts. Key Responsibilities: Develop and execute a customer success strategy that drives satisfaction and growth Build and maintain strong relationships with key customers and oversee onboarding processes Analyze customer health metrics and collaborate with cross-functional teams to enhance customer experience Required Qualifications: 7+ years of experience in customer success or account management Deep understanding of SaaS or DevOps platforms Proven leadership experience in managing high-performing teams Experience in a fast-paced, high-growth environment Data-driven approach to decision-making and performance improvement
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