A company is looking for a Manager of Customer Experience. Key Responsibilities: Review, implement, and facilitate the Pair service model Support BPO leadership in meeting performance, quality, and service goals Analyze individual and team performance, monitor key customer experience KPIs, and develop strategies to support department goals Required Qualifications: 5+ years of contact center managerial level experience in a fast-paced, high-growth organization 3+ years of direct/indirect BPO management oversight experience Experienced in leading projects and collaborating with others to achieve goals Knowledgeable about the latest customer service technologies and systems Not on the Office of Inspector General?s List of Excluded Individuals/Entities (LEIE)
Confidencial
Confidencial
Confidencial
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