A company is looking for a Senior Customer Success Manager responsible for managing customer adoption and retention.
Key Responsibilities
Conduct check-in meetings and business reviews with C-level executives to align on objectives
Proactively identify customers not maximizing product opportunities and create action plans for success
Capture customer feedback and collaborate with internal stakeholders to improve customer success functions
Required Qualifications
5+ years of experience managing enterprise accounts, preferably in SaaS
Curiosity about modern technology stacks and the privacy landscape
Ability to break down complex problems into actionable steps
Empathy for customer workflows and a focus on their success
Past technical experience or interest in technology stacks
