Job Description - Senior HR Product Support Analyst
A company is looking for a Senior Banner HR Product Support Analyst to join their Global Support Team.
Key Responsibilities
Provide in-depth support to customers by troubleshooting and resolving application issues
Document issues in the tracking system and monitor progress until resolution
Develop effective working relationships with other staff members and maintain knowledge of the Banner Human Resources and Employee Self Service products
Required Qualifications
Strong understanding of Banner Human Resources/Employee Self Service products (3+ years)
Proven analytical and troubleshooting skills to address functional and technical issues
Ability to analyze and resolve problems quickly
Experience leading interactive sessions with customers via Zoom and phone
