A company is looking for a Tier 2 Customer Support Specialist to provide high-quality support to music industry professionals. Key Responsibilities Troubleshoot and resolve technical problems via chat and email Investigate and escalate bugs to the Engineering team and document feature requests for the Product team Contribute to process improvement initiatives to enhance support workflows Required Qualifications At least 18 months of product support experience in a SaaS environment Experience providing product support to external customers via chat and/or phone Experience using customer support tools and CRM systems such as Intercom or Zendesk Familiarity with bug tracking tools like Jira or Asana Flexibility to work on holidays and weekends as needed
Confidencial
Confidencial
Robert Half
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