A company is looking for a Director of Customer Experience.
Key Responsibilities:
Manage the Onboarding and Account Management teams to ensure collaboration and a seamless customer experience
Oversee the customer onboarding process and optimize timelines while addressing challenges
Develop strategies to maximize customer satisfaction, retention, and growth
Qualifications:
Minimum of 7 years of experience in customer success or onboarding, preferably in a B2B SaaS environment
Proven experience in managing and scaling customer success teams
Strong understanding of onboarding processes for complex SaaS products
Excellent leadership and team management skills
Proficiency in CRM systems and customer success tools
