Job Description - Principal Customer Success Manager
A company is looking for a Principal Customer Success Manager to serve as a strategic leader and trusted advisor for enterprise customers.
Key Responsibilities
Build and nurture strong partnerships with customer stakeholders, including executive decision-makers
Guide customers toward achieving their desired outcomes and develop tailored success plans
Drive successful renewal opportunities and identify growth opportunities within customer relationships
Required Qualifications
8+ years of customer success, account management, or related experience, preferably in early-stage enterprise SaaS companies
Proven track record of achieving renewal and upsell quotas in complex accounts
Strong executive presence with the ability to build credibility across diverse audiences
Expertise in risk mitigation and escalation management
Strategic mindset with the ability to deliver on both short- and long-term goals
