A company is looking for a Software Support Specialist to provide technical support for web cloud software and mobile applications.
Key Responsibilities:
Provide technical support via phone and email for web cloud and mobile applications
Assist customers with cloud application services, including account setup and troubleshooting
Report and track bugs in both cloud and local applications
Required Qualifications:
2+ years of experience in product or technical support (preferably in medical devices/electronics)
Solid understanding of computer software, electronics, and software systems
Experience with CRM/helpdesk/ticketing systems
Ability to manage multiple tasks in a fast-paced, changing environment
Must pass the internal products certification training within the introductory period
