A company is looking for a Vice President of Customer Support to lead their customer support organization. Key Responsibilities: Develop and execute customer support strategies aligned with company goals Oversee the customer support journey, ensuring high-quality experiences Build scalable processes and systems to efficiently manage a growing customer base Required Qualifications: Bachelor?s degree in Business, Education, Technology, or a related field (Master?s preferred) 10+ years of experience in customer support, with at least 5 years in a leadership role Proven track record in leading and scaling customer support teams in a high-growth environment Strong understanding of the EdTech landscape and its challenges Experience with customer support technologies, including CRM systems and ticketing platforms
Confidencial
Confidencial
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