A company is looking for a Customer Success Manager to develop client relationships and ensure successful program delivery.
Key Responsibilities
Create detailed program plans for clients based on internal processes and deadlines
Collaborate with various teams to ensure timely completion of deliverables and program components
Advocate for customers to enhance their experience and maximize the value of their investments
Qualifications
5+ years of direct customer support experience
High emotional intelligence with empathy in customer interactions
Experience with CRM systems, preferably Salesforce
Familiarity with project management software, especially Monday.com
Demonstrated interest or experience in leveraging AI technologies for innovation and efficiency
