A company is looking for an IT Service Manager to lead and manage their Service Delivery Team in a remote setting. Key Responsibilities Drive team performance through leadership, mentoring, and performance evaluations Oversee service delivery operations, ensuring timely resolution of tickets and adherence to KPIs Maintain strong relationships with clients and stakeholders, facilitating effective communication Required Qualifications Bachelor?s Degree 5+ years of experience managing medium to large technical teams Familiarity with SOC2 compliance Familiarity with ITIL-based service processes Familiarity with ConnectWise Manage and MSP-focused reporting platforms
Confidencial
Confidencial
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