A company is looking for a Manager, Customer Experience.
Key Responsibilities
Lead and manage a team of frontline associates providing direct support to clients
Coach team members on performance and identify training needs
Analyze support metrics and implement improvements to enhance client satisfaction and retention
Required Qualifications
Four-year degree in Business, HR, or related field
Minimum of 7 years management experience, preferably in a technology-related industry
Knowledge of payroll and/or HCM software preferred
Strong leadership and motivational skills
Ability to adapt in a fast-paced, deadline-driven environment
