A company is looking for a Customer Support Manager to lead and develop a high-performing customer support team. Key Responsibilities Scale and manage a customer support team focused on delivering exceptional customer experiences Meet targets for customer satisfaction, issue resolution, and operational efficiency Provide feedback to product and engineering teams for continuous improvement based on customer insights Required Qualifications Deep understanding of systems and operations in B2B and B2C environments Experience in hiring and managing a distributed team Proven success in scaling support teams and maintaining service level agreements (SLAs) Experience in designing training and quality assurance programs at scale Background in fintech and experience supporting taxpayers
Confidencial
Confidencial
We are Employment Pro Limited ©, a search engine for classified ads. The service aggregates and analyses jobs from different sources publicly available on the internet
We use cookies. If you continue to use this site, we understand you AGREE with that. Please review our policy page for more information.