A company is looking for an Order Management and Customer Service Manager (REMOTE). Key Responsibilities: Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing Provide support to customers, handling inquiries and requests while collaborating with internal teams to resolve issues Coordinate order shipments and act as the main liaison for shipping partners and internal delivery status Required Qualifications: Proven experience in customer support, order management, or a similar role Proficient in Excel and Salesforce platforms Strong analytical skills for assessing customer needs and improving processes Knowledge of shipping and logistics best practices Fluent in English; Spanish fluency is beneficial
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