Job Description - Senior Manager of Customer Success
A company is looking for a Senior Manager of Customer Success to lead and inspire a high-performing Customer Success team.
Key Responsibilities
Lead, mentor, and manage a team of Customer Success Managers to achieve customer satisfaction and retention targets
Guide new customers through the onboarding process and tailor plans to meet individual needs
Analyze customer data to monitor account health and develop action plans for at-risk accounts
Required Qualifications
Bachelor?s degree in business, Marketing, or a related field; master?s degree preferred
5+ years of experience in managing customer success teams or account management
Proven track record of managing key accounts and driving customer satisfaction
Strong analytical skills and experience with customer success metrics and tools
Experience in a SaaS or technology environment is preferred
